Call management is a software-based application that monitors all calls within an organisation and provides management reports to show… more.
CRM – Customer Relationship Management
Customer Relationship Management (CRM) defines the way in which a company manages interactions with its customers. A successful CRM solution depends… more.
CTI stands for Computer Telephony Integration, the joining together of computer applications with your telephone system. There are many CTI applications… more.
In the past, buildings could have several different cabling systems for different communications systems, for example; block wiring for voice, coaxial for… more.
Video conferencing is a point-to-point or point-to-multi-point communications tool where all parties can both hear and see each other. For SME business… more.
Voice-Mail – never miss a message
Voicemail is a software application which when linked to telephone systems enables callers to leaver voice recorded messages for individuals, workgroups… more.
Voice Recording – a new way forward
The ability to record telephone conversations for later playback and analysis. This encompasses the recording both ends of a telephone call for… more.
VoIP – Voice over Internet Protocol
VoIP is an application, voice communications, routed over an enabling technology – and IP network. IP networks have become ubiquitous but… more.